Returns & Exchanges

At Craig's Cookies, we take pride in our fresh-baked treats; however, due to the perishable nature of our products, all cookie sales are final. If there is an issue with the quality or accuracy of your order, please contact our team within 24 hours of receipt so we can make it right.

Return Process

• 1.
  Inspect Your Cookies

  Upon receiving your delivery or pickup, please immediately check your order for any damage or discrepancies while the cookies are still fresh.

• 2.
  Document the Issue

  If your order is incorrect or damaged, take a clear photo of the cookies and the packaging to help our team assess the situation.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number, the photos, and a brief description of the problem.

• 4.
  Resolution Process

  Our team will review your claim and, if eligible, issue a replacement order or store credit to ensure you have the best cookie experience possible.