Frequently Asked Questions
Everything you need to know about getting your cookie fix.
How long will my cookies stay fresh?
Our cookies are best enjoyed within 3 to 5 days of arrival. To keep them fresh longer, we recommend storing them in an airtight container at room temperature or freezing them for up to 3 months.
Do you offer nationwide shipping?
Yes! We ship our cookies across the country. Shipping rates and delivery times are calculated at checkout based on your location to ensure the freshest possible delivery.
Can I reheat my cookies?
Absolutely. For that 'just out of the oven' experience, we recommend heating your cookies in a microwave for 10-15 seconds or in a 350°F oven for 2-3 minutes.
Do you have gluten-free or vegan options?
We currently offer a selection of vegan and gluten-friendly flavors. Please note that all our cookies are prepared in a facility that handles wheat, dairy, and nuts.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order or damage during transit, please contact our support team within 24 hours of delivery.
Can I place a custom order for an event?
We love being part of your celebrations! For large catering orders, corporate gifts, or custom event packaging, please reach out via our 'Contact Us' page at least two weeks in advance.